Return and Refund Policy

Last updated: 12.05.2025

We want you to be fully satisfied with your purchase from Rammilav. If you are not happy with your order, we offer a 14-day return policy for most products, subject to the terms below.

1. Eligibility for Returns

You may request a return if:

• The item was purchased on our website (rammilav.ch)
• The return request is made within 14 days of delivery
• The item is unopened, unused, and in original packaging

Please note: For hygienic reasons, we cannot accept returns on opened or used cosmetics, skincare, or personal care products unless the item is defective or damaged.

2. How to Start a Return

To request a return:

1. Email us at [email protected] with your order number and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the item back to us using a trackable shipping service.

3. Refunds

• Once we receive and inspect your return, we will notify you by email.
• Approved refunds will be issued to your original payment method within 7 business days.
• Original shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

If your item arrived damaged, defective, or incorrect:

• Please contact us within 3 days of delivery at [email protected]
• Include clear photos and your order number
• We will offer a replacement or full refund at no additional cost

5. Return Shipping Costs

• If the return is due to a change of mind, the customer is responsible for return shipping.
• If the return is due to a damaged or incorrect item, we will cover the return shipping cost.

6. Exceptions

We reserve the right to reject returns that:

• Are submitted after the 14-day period
• Show signs of use or tampering
• Do not include the original packaging

7. Contact Us

If you have questions, please contact us at:

[email protected]